Contact Us

We believe in delivering excellent customer service, and will do everything possible to satisfy our customers. If you have any questions, comments or suggestions, feel free to contact us .

Service Mailbox：swangift.order@gmail.com

Company Address： Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou, Fujian,China

FAQ

1. What payment methods can I choose?

We mainly accept Paypal payment methods, but also accept credit cards: Visa, MasterCard, American Express, Discover

2. What are the shipping methods of swangift?

We are happy to offer two shipping options: Standard Shipping and Rush Shipping. Please note that the time frames stated in the Shipping and Returns Policy are in working days and exclude weekends and public holidays. If you would like to upgrade your shipping method after placing your order, please contact our customer service team. We will provide you with corresponding help.

3.How long will it take to process my order and receive my order?

Our delivery time includes processing + shipping time. Each product is custom-made and will be shipped within 3 to 5 working days from the order date. The estimated shipping date varies from the shipping method you selected and is provided on the item page. We will do our best to ship your order to you within the expected time frame; however, we cannot guarantee delivery within these estimated dates. Please allow sufficient manufacturing and shipping time when placing an order.

4.How can I change my inscription?

If you have already placed your order, but you selected the wrong product or want to change the personalization details, please contact our customer service team immediately. We are happy to assist you. Within 24 hours from order placed: All you need to do is just contact us with the revised inscription. We will assist you to modify your inscription immediately, free of charge. Exceed 24 hours from order placed: Your order has been put into production. We could still help you with the change of inscription. Please note: any change of personalized details that exceed 24 hours after the order being placed would require an extra  re-personalized fee.